Who's Side are Your Service Providers On?
A recent survey of local Small Business Owners conducted by Balentech showed that most of those businesses surveyed Outsourced a significant portion of their IT Operations, specifically administering and monitoring their network, servers, and desktops and handling data backups. A majority of those surveyed indicated that they were satisfied with the Level of Service; however, they were not entirely sure of the true Valuation of those Services, only their Monthly Fees. In addition, they were unable to confirm if their Providers were following all Best Practices for IT Service Management.
If a Business Owner is considering utilizing a Service Provider to manage their IT Infrastructure and Systems, or has not performed a Yearly Audit of their Vendors, they must properly evaluate those Providers’ capabilities before signing a long-term contract. Firms, like Balentech, can provide an "Impartial Independent Evaluation" of the Technical Needs of the Client and the Capabilities and Limitations of their Providers. They can also help identify potential Vendors, manage the RFP Process, negotiate the Service Pricing, and oversee the implementation efforts on behalf of the Client.
When to Invest in Technology?
A Business’ level of Technology should directly reflect their current Business and Financial Maturity. Without the proper guidance, Businesses may underestimate their Technical Needs, unnecessarily pad the Profit Margins of their Service Providers, or risk the loss of their Intellectual Property and Core Customer Data.
Improper Use of Technology is not an acceptable excuse for missing an important Business Opportunity. Balentech will reduce your Operational Costs and increase your ROI on Technology Spending. We will develop your Business’ Technology Roadmap, identifying each major Growth Step, Trigger Points, and Estimated Costs, accurately projecting your Future IT Spending.